Return Policy
We want you to feel confident shopping with us. If something isn’t quite right, we’re here to help.
30-Day Returns
You may return eligible items within 30 days of purchase as long as they are:
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Unused and uninstalled
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In original, undamaged packaging
All returns must be approved by email before being sent back or dropped off.
Return Process in 6 Easy Steps
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Email your return request to info@sinksdirect.ca
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Receive return approval and instructions
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Carefully repack the item (return label may be provided)
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Ship the package to the address provided
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We receive and inspect the item
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Your refund is issued (return shipping deducted if applicable)
When We Cover Return Shipping
If we made a mistake, such as sending the wrong item or if your product arrived damaged, we’ll take care of the return shipping and send the correct item as quickly as possible.
Change of Mind Returns
If you decide the item isn’t right for you:
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Return shipping costs are the customer’s responsibility
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Credit card processing fees are non-refundable if an order is cancelled
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A restocking fee may apply in some cases
Refund Timing
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Refunds are issued after we receive and inspect the returned item
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Refunds go back to the original payment method
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Please allow up to 10 business days for the refund to appear on your account
Items returned without approval or damaged during return shipping may not qualify for a refund.
How to Start a Return
Before sending anything back, please email info@sinksdirect.ca with:
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Your order number
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A short explanation for the return
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Photos if the item is damaged
Once approved, we’ll email you the next steps.
Returns Only (No Exchanges)
We don’t offer direct exchanges.
If you’d like a different size or colour, simply place a new order on our website and return the original item following the steps above.
Packaging Your Return
To ensure your refund is processed smoothly:
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Pack the item securely in a protective shipping box or envelope
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Do not place labels, tape, or write directly on the product’s original packaging
Improper packaging may result in damage during transit and could affect your refund eligibility.
Open Box Items
Items marked Open Box are final sale and not eligible for return.
If there’s an issue with your Open Box order, please contact us at info@sinksdirect.ca and we’ll do our best to help.
