We want you to feel confident shopping with us. If something isn’t quite right, we’re here to help.

30-Day Returns

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You may return eligible items within 30 days of purchase as long as they are:

• Unused and uninstalled

• In original, undamaged packaging

All returns must be approved by email before being sent back or dropped off.

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Return Process in 6 Easy Steps

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1. Email your return request to info@sinksdirect.ca

2. Receive return approval and instructions

3. Carefully repack the item (return label may be provided)

4. Ship the package to the address provided

5. We receive and inspect the item

6. Your refund is issued (return shipping deducted if applicable)

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When We Cover Return Shipping

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If we made a mistake, such as sending the wrong item or if your product arrived damaged, we’ll take care of the return shipping and send the correct item as quickly as possible.

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Change of Mind Returns

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If you decide the item isn’t right for you:

• Return shipping costs are the customer’s responsibility

• Credit card processing fees are non-refundable if an order is cancelled

• A restocking fee may apply in some cases

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Refund Timing

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• Refunds are issued after we receive and inspect the returned item

• Refunds go back to the original payment method

• Please allow up to 10 business days for the refund to appear on your account

 

Items returned without approval or damaged during return shipping may not qualify for a refund.

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How to Start a Return

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Before sending anything back, please email info@sinksdirect.ca with:

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• Your order number

• A short explanation for the return

• Photos if the item is damaged

 

Once approved, we’ll email you the next steps.

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Returns Only (No Exchanges)

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We don’t offer direct exchanges.
If you’d like a different size or colour, simply place a new order on our website and return the original item following the steps above.

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Packaging Your Return

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To ensure your refund is processed smoothly:

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• Pack the item securely in a protective shipping box or envelope

• Do not place labels, tape, or write directly on the product’s original packaging

 

Improper packaging may result in damage during transit and could affect your refund eligibility.

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Open Box Items

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Items marked Open Box are final sale and not eligible for return.
If there’s an issue with your Open Box order, please contact us at info@sinksdirect.ca and we’ll do our best to help.

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